Privacy Policy - Seattle Mountain Tours
Information We Collect
We collect information you provide directly to us, including:
Contact Information: Name, email address, phone number, address
Pet Information: Dog's name, breed, age, health status, behavioral notes
Service Information: Consultation notes, booking details, preferences
Communication Records: Emails, text messages, consultation recordings (with consent)
How We Use Your Information
We use the information we collect to:
Provide and improve our hiking and consultation services
Communicate with you about bookings, schedules, and service updates
Send promotional offers and adventure updates (you can opt out anytime)
Ensure the safety and suitability of our services for your pet
Comply with legal obligations and resolve disputes
Information Sharing
We do not sell, rent, or share your personal information with third parties except:
Service Providers: Payment processors, scheduling software, email marketing platforms
Legal Requirements: When required by law or to protect our rights and safety
Emergency Situations: To contact you or emergency contacts during outdoor activities
Data Security
We implement reasonable security measures to protect your information, including secure data storage and encrypted communications. However, no internet transmission is 100% secure.
Your Rights
You may:
Access, update, or delete your personal information
Opt out of marketing communications
Request a copy of information we have about you
Contact us with privacy concerns
Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. Consultation and service records may be kept for up to 3 years for safety and insurance purposes.
Cookies and Tracking
Our website may use cookies and similar technologies to improve user experience and analyze website usage. You can control cookie settings through your browser.
Contact Us
For privacy questions or to exercise your rights, contact us:
Changes to This Policy
We may update this privacy policy periodically. We'll notify you of significant changes via email or website notice.